Refund Policy
Last updated: January 1, 2026
1. Advice Calls
Call duration rules:
- ✓Under 60 seconds: Full refund — automatically credited to your wallet
- ~60 seconds to 5 minutes: Partial refund available — raise dispute within 2 hours
- ×Over 5 minutes: No automatic refund — dispute review required
Dispute window: 2 hours after call completion. After 2 hours, the call is considered accepted.
Valid dispute reasons: Guide was not knowledgeable, guide was rude or abusive, technical issue caused call to drop.
Refund processing: Approved refunds are credited to your AdvicePool wallet within 24 hours. Wallet withdrawals to bank: 3-5 business days.
2. Marketplace Orders
7-day return window: You may return any marketplace order within 7 days of delivery.
Eligible for return: Item not as described, damaged on arrival, wrong item sent.
Not eligible: Change of mind after 7 days, items damaged by buyer, digital products after download.
Refund method: Original payment method or AdvicePool wallet. Processing: 5-7 business days.
3. Listing Boosts
Boost payments are non-refundable once the boost period begins.
If a boost fails to activate due to a technical error, a full refund will be issued within 24 hours.
4. Wallet Top-Ups
Wallet top-ups are non-refundable except in cases of duplicate payment or technical error. Contact support within 24 hours of the transaction.
5. How to Raise a Dispute
Go to: App → Chats → [Call or Order] → Report Issue
Or email: [email protected] with your User ID and transaction details.
Our support team responds within 24 hours.